Charmius Casino Privacy Policy
This Privacy Policy explains how Charmius Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. It is intended to help you understand your privacy choices and the way information supports a safe and reliable casino experience.
Charmius Casino applies responsible information-handling practices to personal data provided by players and visitors in Australia and elsewhere. By using the website, you acknowledge that your information may be handled as described below, subject to any rights and protections available under applicable law.
Information We Gather
We collect information that is necessary to operate the Charmius Casino platform, verify accounts, process transactions and provide customer support. The information may come directly from you, from your use of the website or from service providers acting on our behalf.
- Identity details, such as your name, date of birth and nationality.
- Contact information, including your email address and other details supplied during registration.
- Account credentials and preferences, including usernames, passwords and communication choices.
- Payment and transaction information required to process deposits, withdrawals, bonuses and account adjustments.
- Verification information, which may include documents or other material needed to confirm identity, age or account ownership.
- Technical information, such as IP address, browser type, device details, operating system and website activity.
- Communications with our support team, including enquiries, feedback and records of account assistance.
You should only provide information that is accurate, current and authorised for your use. Where you submit information about another person, you are responsible for ensuring that you have permission to do so.
How We Use Personal Data
Charmius Casino uses personal information for clear operational, security and service-related purposes. Depending on the circumstances, information may be used to:
- Create and administer your casino account.
- Confirm your age, identity and eligibility to use relevant services.
- Process deposits, withdrawals, winnings, refunds and other transactions.
- Protect the platform against fraud, account misuse, payment abuse and other suspicious activity.
- Provide customer support and respond to requests or complaints.
- Personalise website features, account settings and communications.
- Send service messages, security notices and, where permitted, promotional communications based on your preferences.
- Analyse website performance and improve functionality, content and user experience.
- Meet applicable legal, regulatory, accounting and record-keeping obligations.
We do not use personal information for purposes that are materially incompatible with the reason it was collected unless a lawful basis or other permission allows that use. Where marketing choices are available, you can manage them through the relevant communication settings or by contacting us.
Cookies and Related Tools
Charmius Casino may use cookies, pixels, tags, local storage and similar technologies. These tools are small data files or technical identifiers placed on your device or read by your browser. They help the website remember settings, maintain sessions and understand how visitors use the platform.
- Essential technologies support account access, security, navigation and core casino functions.
- Preference technologies remember choices such as language, display settings or other selections.
- Analytics technologies help us assess traffic, errors, performance and general website usage.
- Marketing technologies may support relevant advertising or measure the effectiveness of communications, where used and permitted.
You can usually adjust cookie settings through your browser or device controls. Disabling certain cookies may affect logins, security checks or other website features. Information collected through these technologies is handled consistently with this Privacy Policy.
When Information Is Shared
We may disclose personal information where it is needed to provide services, protect users, operate our business or comply with a lawful request. Access is limited to information relevant to the recipient's role and purpose.
- Payment processors and financial service providers may receive transaction details needed to complete payments.
- Identity, age and fraud prevention providers may assist with verification and risk assessment.
- Technology, hosting, analytics and security providers may process information while supporting the website.
- Professional advisers, auditors or insurers may access information where necessary for their services.
- Authorities, courts or other authorised bodies may receive information when disclosure is required or reasonably necessary to protect rights and safety.
- Business partners or successors may receive information as part of a merger, restructuring, sale or transfer of relevant operations.
Charmius Casino does not sell personal information as a standalone commercial product. Third parties that process information for us are expected to handle it securely and only for authorised purposes.
Keeping Data Secure
We use reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, authentication procedures, monitoring, secure transmission methods and staff confidentiality requirements.
No online service can guarantee absolute security. You are responsible for keeping your password and device secure, using a unique password and notifying us promptly if you suspect that your account has been compromised. We may restrict access or request additional verification when needed to protect an account or the platform.
How Long We Keep Data
Personal information is retained only for as long as reasonably necessary for the purposes described in this policy. The appropriate period depends on the type of information, why it was collected, the status of your account and any legal, dispute-resolution, security or accounting needs.
Some records may need to be retained after an account is closed to resolve disputes, prevent fraud, enforce agreements, demonstrate transactions or meet applicable obligations. When information is no longer required, we may delete it, anonymise it or securely isolate it from routine use. Backup copies may remain for a limited period while normal deletion processes are completed.
Your Privacy Choices
Depending on your location and applicable law, you may have rights concerning the personal information held by Charmius Casino. These rights can include requesting access to information, asking for inaccurate details to be corrected and seeking deletion where retention is no longer required.
- Request a copy of personal information associated with your account.
- Ask us to correct information that is inaccurate, incomplete or out of date.
- Object to or request restrictions on certain processing activities where permitted.
- Withdraw consent for processing that relies on consent, without affecting earlier lawful use.
- Opt out of promotional communications while continuing to receive essential service messages.
- Raise a concern about how your information has been handled.
Requests may be subject to identity checks and lawful limitations. We may need to retain particular information even when a deletion request is made. If you exercise a privacy right, we will assess the request and respond within a reasonable period under applicable requirements.
External Service Providers
The website may rely on third-party services for payments, verification, hosting, analytics, security, communications and other operational functions. These providers may collect or process information under their own privacy notices as well as under instructions from Charmius Casino.
Links to external websites, applications or payment pages may be presented for convenience. Their content, security practices and privacy policies are outside our direct control. You should review the relevant third-party terms before submitting information through an external service.
Transfers Across Borders
Some service providers or business operations may be located outside Australia. As a result, personal information may be accessed, stored or processed in another country. The privacy protections in that country may differ from those available in Australia.
Where information is transferred internationally, Charmius Casino takes reasonable steps to use suitable providers, apply contractual or organisational safeguards where appropriate and limit access to legitimate business purposes. By using the platform, you acknowledge that international processing may occur as part of delivering the services.
Changes to This Policy
We may revise this Privacy Policy when our services, technology, business arrangements or legal obligations change. The updated version will be made available through the website, with the revised effective date where appropriate.
Changes will apply from the time they are published unless a different date is stated. We encourage you to review this page periodically. Continued use of Charmius Casino after an update may indicate acknowledgement of the revised policy, subject to any rights that cannot be waived.
Contact Information
If you have a privacy question, want to exercise a privacy right or need clarification about how your information is handled, please contact Charmius Casino at support@charmiuscasino.vip. Include enough detail for us to understand your request, but do not send unnecessary payment credentials or account passwords.
We may ask for information to verify your identity before responding. This protects your account and helps prevent unauthorised disclosure. We will review privacy enquiries carefully and provide an appropriate response based on the nature of the request and applicable requirements.
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